Articles

 Can I use a Canadian Provincial TLD like .bc.ca or .ab.ca with you?

Yes you can. However, we do not currently have the facilities to register such domains.

 Can I have additional domains pointing to the same main page as my main domain?

If you use domain forwarding at your registrar, certainly. If you want to park domains or point...

 Can I register additional domains to point to a subdirectory within my main domain?

Your registrar (including us) will allow this as domain forwarding. No problem. Just don't use...

 Can I select my own user account name?

Yes, but there is a seven-letter limitation.

 Can I subdivide my space and resell it even if I am not a reseller?

Yes, we do allow you to create subdirectories which you can use to offer friends or clients space...

 Can I upgrade my plan or features later?

No problem. If the exact plan you want isn't already on our site, just send us eMail telling us...

 Can I use a .ca or other two-letter country domain name with your hosting service

Yes, we support all the standard domain name suffixes, including .ca, .uk, .us, .au, etc.

 Can't I just get a DSL line or a cable modem and host the site or my own computer?

Maybe. But it would be slow, and your provider (cable or telephone company) may not allow this.

 Do you accept international orders?

We are Canadian, and our server is in the U.S. That's already international. We welcome clients...

 Do You have a page of links to information on the network, such as traceroute tools, whois, and other lookups?

We certainly do. Look for tools in the documentation menu.

 Do you host domains other than .com, .org, and .net?

No matter what your top level domain is, we can host it. If it uses an extension other than the...

 Do you offer a money back guarantee?

Yes. If for any reason during the first 30 days, you are not completely satisfied, we will cancel...

 Do you provide any database solutions?

We support MySql, and all plans have some database space available. Keep track of what you...

 Do you provide hosting free of charge to organizations?

Sometimes, if we have a specific interest in them. Usually, this does require a small ad for our...

 Do you support third-level domains or subdomains?

We support third level domain names with any of our web hosting packages, such as...

 Does the web hosting include registration of my domain name?

No, it is a separate payment. We can register your domain name for you, but it is something that...

 How can I change my account's contact Information?

There is a link on your control panel for this. Depending on the skin, it is usually near the top.

 How do I get an additional website added to my hosting account?

Your account may come with this capability, and you can set it up yourself. If not, upgrade to...

 How do I transfer files to my web site?

Files are transferred to the Web server via File Transport Protocol (FTP). We recommend...

 How do I transfer my domain to your servers?

In order to transfer your domain to our servers you need to have the primary and secondary name...

 How long does it take for you to process my application and set up my account?

If all your billing information is in order, it should take fewer than 24 hours to set up your...

 How reliable is your service?

We have multiple connections to the Internet at our data centre. We have battery backups as well...

 I can't reach either my site or any of yours. What do I do?

It is unlikely the server is down--this almost never happens. Usually this problem is caused by...

 I have been notified that my account has been set up but my site is still not active.

It generally takes 24-72 hours for domain names to become active. This is just how the Internet...

 I published my files with FP or FTP, but my web site's not there. Why not?

Did you take care to delete the placeholder index file and replace it? Did you point the domain...

 My site is database-driven and uses 50 GB per month in transfer. Can I simply use a host with an unlimited transfer plan for $10 per month?

It won't work. Hosts are in business to make money and would lose money hosting your site. They...

 Should I buy hosting on a Unix (Linux, SunOS, BSD, etc.) or Windows NT (Windows 2000) based server?

We use only Linux or BSD Unix servers. If for some reason you specifically need ASP extensions...

 What are the advantages of shared web hosting?

Most businesses cannot justify the costs of having a dedicated server, dedicated Internet...

 What are the costs involved in switching my hosting to you?

We do not charge any transfer or setup fees.

 What are the numbers listed under "space" and "transfer"?

Space is the amount of "stuff" you can put on your web site, including mail and other files....

 What happens when my first hosting contract runs out?

We will send you some alerts before your account expires. If you don't wish to continue just...

 What is a shared web host?

Shared is the most basic of Web hosting types. With shared hosting, numerous Web sites are shared...

 What is a web host?

A web host is a business that provides the services needed for web sites to be viewed on the web...

 What is a web server?

When someone enters your Web address (URL) in their Web browser, it looks up the location of the...

 What is co-location?

Co-location (co-lo) is an advanced level of hosting service. The customer owns the server and...

 What is dedicated hosting?

A dedicated host has the service provider (data centre) set up a computer solely for that...

 What is full-service web hosting?

Full-service can refer to a variety of services offered in addition to providing web space,...

 What is uptime?

Uptime is the percentage of time that the server is actually serving your site, usually...

 What is web hosting?

Web hosting involves setting up a computer with access to the Internet using fast connections,...

 What platform or operating system (OS) do you use?

Our servers run Linux. We may consider Mac xserve but will not be using Windows.

 What software platform do your servers run?

We run in a Linux environment called with Apache web server software, MySql and PHP (LAMP).

 Who are you?

All our web hosting and domain name companies are all divisions of Arjay Web Services, a...

 Why are there so many web hosts?

Hosting is an easy business to try, but not an easy one to remain in. Web hosts come and go...

 Why don't you guarantee 100% uptime?

No host can provide 100% uptime. Even the biggest and best multi-million dollar sites go down...

 Why don't you offer live support?

We're a small company, and have other enterprises, as well as other interests. We can answer...

 Why don't you use the most cutting-edge versions of your software?

We run the most current stable versions of the server software. Sometimes it can be years between...

 Why is my disk usage more than the size of my web files?

In addition to your own web files other files share your account, such as mail boxes, usage...

 Why should I host with you rather than some other company?

We are personal, responsive, and have fast well-connected servers. We do not oversell space or...

 Won't my site be down if I change my web hosting provider?

No, your site will not be down, not even for one second, if you are careful. You upload your site...

 Won't my website be slow if I don't have a dedicated server and connections?

Not if you choose the right web hosting provider. A serious web hosting provider will not allow...

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