Articles

 Can I get more disk space, say, instead of extra bandwidth?

Upgrade paths are only samples. We are prepared to negotiate a custom plan to suit you. Just...

 Can I reduce the amount of data transfer my site needs?

Usually yes. Try to optimize all the graphics on your site. Many GIFs don't look noticeably worse...

 Can I use my account for commercial purposes ?

Yes, you can use your account for personal, organizational, or commercial purposes.

 Do you collect private information from your customers?

Only enough to identify you and your account (name, address, phone, eMail). Since we use payment...

 Do you give me anything for bringing in customers?

If you refer a customer who signs up for a plan, you get a free month added to your hosting....

 Do you offer a discount on two or more plans?

Yes, we do. In general, if you want two plans of a particular size, you pay for one at the next...

 Do you offer credit facilities?

Not directly, as we are not selling financial instruments. All products must be paid for at the...

 Do you offer tech support?

Yes. Use the contact form on this site or send a message to rsutc@arjay.org if this server is down.

 Do you suspend my account if I exceed my bandwidth limit for the month?

This is done automatically by the server software, yes. However, if it appears that this is...

 Does e-mail or FTP count toward my bandwidth limit?

Yes. All FTP and incoming/outgoing e-mail traffic counts toward your total monthly bandwidth.

 How and when will you bill me?

A short time before your account expires, you will receive a notification via eMail with a due...

 How can I manage my database via the web?

For database setup, there is an option in your control panel. For finer control, use phpMyAdmin,...

 How can other hosts make money when they offer higher transfer limits for lower prices than you do?

They really don't have that many resources to sell, but count on the fact that the majority of...

 How do I cancel my account?

Just contact us and tell us. You can cancel at any effective date, and will be refunded all full...

 How do I pay for my account?

Our primary means are PayPal, KAGI, or a mailed cheque. From time to time, we may add other...

 How do you calculate bandwidth usage?

We calculate bandwidth usage based on your Web, Mail, FTP and other port usage. Usually 97% is by...

 How good is your server's connection to the rest of the Internet?

Your server is with a multiple Tier 1 bandwidth provider in a premium, U.S. based datacenter.

 How much data transfer will I need?

Estimate your average page size (including graphic) and multiplying it by the number of page...

 How much does extra storage space cost?

Take a look at our site and check the cost of the next plan higher than yours.

 How much does it cost for you to host my web site?

This depends on how large a site you have and how much monthly traffic it will generate. The...

 How much extra is a gig of bandwidth?

Take a look at our site and check the cost of the next plan higher than yours.

 I changed my control panel password and now I can't get in. What do I do?

Passwords are case sensitive and are limited to 8 characters. If you entered a password longer...

 Is there a minimum time contract/commitment?

No. You pay yearly, six months, three months, or monthly according to the plan type but can...

 Is your price different for individuals and business users?

No. Our prices are fixed for all accounts using comparable resources. A startup business does not...

 Should I go with a big or small hosting company?

Large companies might be have a better chance of staying in business and may be able to negotiate...

 Should I simply choose a cheapest plan?

We wouldn't recommend choosing any plan below $3 per month if you expect to get a reasonable...

 Some hosts offer "unlimited bandwidth". Why don't you?

There is no such thing as "unlimited bandwidth". Someone has to pay for the traffic. If your...

 What currencies can I pay in?

Our stores and payment services collect in $US and take major credit cards.

 What happens if I exceed my allocated bandwidth?

You will receive an automatic e-mail message warning you that you have reached 80% of your...

 What if I forget my password?

Just contact us and we will reset it for you.

 What is my password?

We don't know, and cannot find out. If you have lost your password, we can, however, reset it for...

 What is the minimum billing cycle?

The minimum billing cycle for any of our low-cost hosting plans is one month, but plans are...

 What kind of support will you provide?

If you have a question or problem concerning your web site, the Internet, our servers, or our...

 Who do I contact in case of a billing problem?

Use the contact form on our site to tell us about the problem, and we'll straighten it out right...

 Why do you ask payment for a whole year/six months/three months on some accounts?

It's cheaper and easier for us, and you therefore pay less. Monthly payments cost us both more in...

 Will bandwidth prices fall soon?

Bandwidth prices gradually decrease, and we occasionally increase the account limits for no...

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